Frequently asked questions

Can I shop the catalogue on this website?

The public online checkout is not open yet. Until it is, walk into Shop #8. About, Contact, How to order, and these policy pages stay available.

Are you open overnight?

Yes. The physical store is open 24 hours, 7 days a week.

Do you send a courier to my house?

Pickup at Shop #8 is the standard. We do not list nationwide delivery zones. If you need a local drop-off in I-8 or nearby Islamabad, ask on WhatsApp — we will say yes or no, with the charge, before you pay.

How do I pay?

Cash when you collect. Free cash-on-collection on confirmed orders of Rs. 10,000 or more. Bank transfer only when we send account details. JazzCash, Easypaisa and cards are not on the website yet. See the Payment Policy.

What if something is damaged, expired, or the wrong item?

Tell us within 48 hours with photos. We refund, replace, or exchange genuine quality and error cases. Opened food usually cannot be restocked. Opened cosmetics and fragrances follow the Returns policy.

Do you take back opened makeup or fragrance?

Not for a change of mind. Unopened, sealed beauty products may be considered within 7 days. Defective or wrong items are covered even if opened.

How do I know products are genuine?

We are a retailer. We check packs and expiry dates. Read the Product Authenticity Policy for what we do and do not claim.

Can I order a gift basket?

Yes — shop gifts on the website, or visit the store. For a custom basket, see Gift Orders & Customization or contact us.

How do I complain?

WhatsApp or call 0304 2468000, email hello@fuelup.pk, or visit Shop #8, Mall of I-8, I-8 Markaz, Islamabad. The store is open 24 hours, every day. We aim to acknowledge within 24 hours. If you are not satisfied, ask to speak with the store manager or email hello@fuelup.pk with the subject Complaint.

Last updated: 28 October 2026. Fuel Up Signature, Shop #8, Mall of I-8, I-8 Markaz, Islamabad.